Effective Date: September 10, 2023
1. Our Commitment to You
At Pure Wellness Picks (“we,” “us,” or “our”), we are dedicated to providing you with quality wellness products and ensuring your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
2. Returns
2.1 Initiation of Returns
- To initiate a return, please contact our Customer Support team within [X days] of receiving your order at [EMAIL].
2.2 Eligibility for Returns
- To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging.
- Some products may be exempt from returns for hygiene reasons or if they are custom-made. Please check the product description for specific return eligibility.
3. Refunds
3.1 Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [X business days].
3.2 Return Shipping Costs
- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
4. Exchange (if applicable)
- If you received a damaged or defective item and need to exchange it for the same item, please contact us at [EMAIL].
5. Cancellations
- If you wish to cancel your order, please contact our Customer Support team as soon as possible. If your order has not been shipped, we will process the cancellation and issue a full refund.
6. Contact Information
- If you have any questions or need assistance with returns, refunds, or cancellations, please contact us at [EMAIL]. Our Customer Support team is here to assist you.
7. Address for Returns
- [Your Address]
- [City, State, Zip Code]
8. Changes to this Policy
- We may update this Refunds and Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with a revised effective date.